Troubleshooting

1. 1Confirm the EasyMoPay account is approved and not suspended.
2. 2Confirm the store record uses WooCommerce and has not been deleted.
3. 3Verify the plugin came from EasyMoPay and matches the supported release.
4. 4Re-enter the connection value exactly; do not use a provider secret as the store token.
5. 5Check that WordPress can make outbound HTTPS requests and that security plugins are not blocking the REST API.

A store name must contain between 2 and 80 characters. Store creation is rejected when the subscription's store quota is reached. The domain input shown in the create-store dialog is currently not persisted.

1. 1Use the exact credential type requested by the gateway card.
2. 2Confirm sandbox credentials are tested against the expected provider environment.
3. 3Remove copied whitespace and re-enter all required fields.
4. 4Run Test Connection before Save.
5. 5If the provider rejects the test, verify account activation and credential status in the provider portal.

Refresh Transactions and check the provider portal using the provider reference when available. Confirm the customer completed the phone or redirect flow. Do not mark the order paid based only on a pending record.

1. 1Clear status and gateway filters.
2. 2Search by the full or partial transaction ID, phone number, or provider reference.
3. 3Confirm you are signed into the account that owns the store.
4. 4Verify the checkout request reached EasyMoPay and was not rejected before a transaction was created.
5. 5Reload the page and check later pages of the paginated list.

1. 1Use the locale-specific sign-in page and sign in again if the session expired.
2. 2Allow the site's required cookies and retry without an aggressive privacy extension.
3. 3If redirected to Pending Approval, wait for administrator approval.
4. 4If redirected to Account Suspended, sign out and contact an administrator.
5. 5Reset the password from the authentication screen if credentials are no longer accepted.